Contact
Talk to a person
No ticket numbers, no chatbot. Messages go to a small team and are answered within 24 hours on business days — usually much sooner.
Answers before you write
Where is my order?
Tracking is in your dispatch email. If it has not moved in 5 business days, tell us and we will chase the carrier.
Shipping policyI want to return something
You have 30 days and you do not need a reason. Email us your order number and we send the authorisation.
Returns policySomething has broken
Send photographs before you send the bag. Most warranty claims are settled from pictures alone, and postage is on us.
Warranty & repairsMore in the frequently asked questions.