Shipping Policy

Everything about how orders leave us and reach you: when we dispatch, what it costs, how long it takes, and who pays import charges.

1. Dispatch

In-stock orders are picked and dispatched within one business day of payment clearing. Orders placed at a weekend or on a public holiday go out on the next business day.

You will get a dispatch email with a tracking number as soon as the parcel is handed to the carrier. If an item turns out to be delayed, we email you the same day with a revised date and the option to cancel for a full refund.

2. Rates and delivery times

Delivery estimates are counted in business days from dispatch, not from when you place the order. They are estimates, not guarantees.

Free standard shipping applies automatically once your order subtotal reaches the threshold for your region, before tax and after any discount. If a return brings the order below the threshold, we deduct the shipping we would otherwise have charged from the refund — that is set out in the Returns Policy.

3. Where we ship

We ship to the United States, Canada, the United Kingdom, the EU, Australia, New Zealand, Japan and Singapore. If your country is not in the checkout list, email team@pursecorner.com — we can usually arrange it and quote a rate.

We cannot deliver to freight-forwarding addresses, and we do not ship to countries subject to trade sanctions.

4. Duties, taxes and customs

US orders. Sales tax is calculated at checkout where we are required to collect it. There is nothing further to pay on delivery.

International orders. Prices exclude import duty and local sales tax. Parcels are sent Delivered Duty Unpaid, which means the recipient is the importer of record and pays any duty, VAT/GST and carrier handling fee when the parcel arrives. These charges are set by your government, not by us, and we cannot estimate or refund them.

We declare the full commercial value on every customs form. We will not mark an order as a gift or under-declare its value; doing so is unlawful and voids your insurance.

If a parcel is refused at customs and returned to us, we refund the goods but not the original shipping or any duties incurred.

5. Tracking and delivery

Every order is tracked. Orders over $300 require a signature. If you authorise a safe place or a neighbour through the carrier’s own portal, delivery is complete once it is left there and the risk passes to you.

Please check your address carefully at checkout. We can amend it until the parcel is dispatched — email team@pursecorner.com with your order number. After dispatch, a redirect depends on the carrier and may incur a fee.

6. Late, lost or damaged parcels

• Late. If tracking has not moved for 5 business days, tell us and we will open an investigation with the carrier.
• Lost. Carriers usually require 10 business days (domestic) or 20 (international) before declaring a parcel lost. Once they do, we replace the order or refund it in full, at your choice. You are not left waiting on the carrier — the claim is ours to pursue, not yours.
• Damaged in transit. Tell us within 7 days of delivery and send a photo of the item and the outer packaging. We replace it, shipping paid, and arrange collection of the damaged one.
• Marked delivered but missing. Check with neighbours and your building first, then contact us within 7 days. We will investigate with the carrier and, where the evidence is unclear, resolve it in your favour.

7. Multiple items

If one item in an order is delayed we dispatch the rest immediately and send the remainder when it is ready, at no extra shipping cost to you.

8. Questions

Email team@pursecorner.com with your order number and we will answer within 24 hours on business days.