Returns & Refunds
How to return or exchange an order within 30 days, what condition items must be in, and when refunds land.
Last updated August 14, 2026 · Applies to pursecorner.com and every order placed through it
If a bag is not right, send it back. You have 30 days from delivery to start a return, for any reason at all — you do not have to justify it to us.
1. How to return something
- Email team@pursecorner.com with your order number and which items are coming back. One line is enough.
- We reply within 24 hours with a return authorisation and the address. Do not send anything back before you have this — unannounced parcels are hard to match to an order.
- Pack the item in its dust bag, in a box or mailer that protects it, and include the authorisation number.
- Send it with a tracked service and keep the receipt until your refund lands.
2. Condition
To be refunded in full, an item must come back:
- unused and unworn, with no marks, scuffs or scent;
- with all tags, cards and dust bag included;
- with any protective film still on the hardware.
Trying a bag on, filling it to check the capacity, and deciding it is not for you is not use. Carrying it around town for a week is. If an item comes back visibly used we will contact you before doing anything — we will either offer a partial refund reflecting the loss in value, or return it to you at our cost. We will not simply keep both your bag and your money.
3. Who pays return shipping
| Reason | Return shipping | Original shipping |
|---|---|---|
| Faulty, damaged or not as described | We pay — we send a prepaid label | Refunded |
| We sent the wrong item | We pay — we send a prepaid label | Refunded |
| Changed your mind (US) | You pay | Refunded if the whole order is returned |
| Changed your mind (international) | You pay | Refunded if the whole order is returned |
| Exchange for a different colour or size | You pay to send back; we pay to send out | N/A |
If you return part of an order and what you keep falls below the free shipping threshold, we deduct the standard shipping cost we originally waived from your refund.
4. Refunds
We inspect returns on the day they arrive and issue the refund within 3 business days. Refunds go back to the original payment method. Your bank then takes its own time — usually 3 to 10 business days — and that part is outside our control.
We refund the price you paid for the goods, plus original shipping where the table above says so. Import duties you paid to your government are not refundable by us; you may be able to reclaim them directly from your customs authority, and we will supply any paperwork you need.
You will get an email the moment the refund is issued, with the amount and the reference.
5. Exchanges
Tell us what you want instead and we will reserve it while your return is in transit, so you do not lose it to someone else. If the new item costs more we send a payment link for the difference; if it costs less we refund the difference. Exchanges are limited to one per order — after that, please return for a refund and reorder.
6. What we cannot take back
- Personalised or monogrammed items, unless faulty.
- Care products (leather cream, wax) once the seal is broken, for hygiene and safety reasons.
- Gift cards.
- Items returned after 30 days without a fault. Contact us anyway — if it is close we will usually say yes.
None of these exclusions applies where an item is faulty, not as described, or fails to last a reasonable time. Those rights cannot be excluded.
7. Faulty items
A manufacturing fault is not a return — it is a warranty claim, and it is handled under our Warranty & Repairs policy, which runs for 2 years and covers repair, replacement or refund. Photograph the problem and email it to us; you do not need to send the bag anywhere until we have looked at the picture.
8. Sale items
Items bought at a reduced price are returnable on exactly the same terms as full-price items. We do not run “final sale” exclusions.
9. Gifts
If you received a bag as a gift, you can return it for store credit at the price paid without the purchaser being told. Email us with the order number from the gift note.
10. Your statutory rights
This policy is offered in addition to your legal rights, not instead of them.
- UK and EU consumers have a statutory right to cancel a distance contract within 14 days of receiving the goods, and a further 14 days to return them, without giving a reason. Our 30-day window is longer and more generous, but you may rely on the statutory route if you prefer — say so and we will apply it.
- All consumers have rights where goods are faulty, not as described, or unfit for purpose. Nothing here limits them.
11. Questions
Email team@pursecorner.com. A person reads it, and we would much rather sort out a problem than lose you over one.